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Answers to your Questions


How do I find a book?

We've made searching for titles simple but powerful. Begin by typing an author, a title, or an ISBN into the search bar at the top of any page.

What is an ISBN?

ISBN is an acronym for International Standard Book Number. An ISBN is a ten- or thirteen-digit code used to identify a book. You can find the ISBN on the back of a book near the barcode or on the copyright page. Each book has its own unique ISBN.

How do I place an order?

Purchasing books on our website is fast, easy and secure. First, locate the book you wish to purchase using the search bar located at the top of every page of our website. Once you have decided on the book and quantity you want, you can add it to cart.

After you have added all the books you wish to purchase to your shopping cart, you can see the contents by clicking on the Shopping Cart icon in the upper right hand corner of your screen. From here you can view your item or add or delete items. When you are ready to check out, simply click on the “Proceed to Checkout” button and follow the prompts.

How does the Wish List work?

The Wish List is designed to allow you to save items that you are interested in purchasing for another day.

Can I order an item through the mail (instead of the internet)?

Unfortunately, we cannot accept orders placed through traditional mail. If you would like to purchase an item you must do it through our website.

Can I place my order across the telephone?

We can only process orders placed through the website. This policy ensures that we can accept your orders quickly and that your details are kept secure throughout the ordering process.

How do I add more books to an order I already submitted?

Unfortunately, there is no way to add more books to an order that has been submitted and paid for.

However, you can always start a new order. We have no limit to the number of orders you may place.

Can you make an item substitution in an order I’ve placed?

Unfortunately, we cannot substitute one title for a different title on our end. If you would like to substitute an item in your order, you will have to restart the check-out process.


Which payment options are available to me?

We accept payments made with the following credit cards: VISA, MasterCard, VISA Debit, and MasterCard Debit. 

Is it safe to use my credit card?

Yes, our website is secure. All of the information submitted is encrypted using a secure server for maximum security.

Encryption is enabled on all the pages where you enter credit card or other personal information.

Can I send you a check or money order instead of submitting my credit card information?

We do not accept checks or money orders. Any check received in the mail will be shredded and disposed of properly.

Encryption is enabled on all the pages where you enter credit card or other personal information.

Shipping & Return

Where do you deliver?

For now, we deliver only within Cairo and Alexandria.

How much is delivery?

After you add your address and check out, delivery fees equivalent to 50 EGP would be added automatically for Cairo and 70 EGP for Alexandria.

Can you offer a specific day for when delivery will be made?

Sadly not, but we do our best to estimate delivery dates for your purchase. Usually it may take 3 to 5 working days.

My items are missing!

If you have not received your order by the end of the estimated delivery time, we always suggest that you check with anyone in your office or household who may have received the package and neglected to tell you. If there is no indication of the current delivery status and you still have not received the package, please contact us and one of our Customer Service Representatives will be happy to assist you.

Can I return my order?

Sure, you can return your order within 5 days of receiving it by contacting us at All returned items must be in their original condition; shrink-wrapped products must be unopened. Once we get it, you'll be refunded the price of the item(s) within 14 days. You'll be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty.

Please Note: It is your responsibility to ensure safe return of the item(s) to us. We'll refund the same means of payment as you used to make your purchase.

How can I return an incorrect, faulty or damaged item?

Should you receive any items that you did not order, or that prove to be faulty, please contact us via the online contact form giving details of your order.


How can I contact you?

The best way to contact us is by filling in the online contact formThe form is designed to help you specify the problem or the query and then direct it to the member of staff best suited to deal with it. We are always keen to hear from you and help with any queries or problems. We endeavor to answer all queries within 48 hours.

We are also very happy to receive your feedback and suggestions. All emails are personally read and replied to by our Customer Service staff. Please send your emails to

Do you have a store front?

Yes, just click on our stores to find the nearest shop.

Can't find what you're looking for or want a special order?

If you can’t find a specific book or you need a special bulk order, you can simply contact us through the Contact form and we will contact you as soon as possible with the information you need.